Shipping and Returns
Shipping and Delivery
Your purchase is in good care!
We deliver anywhere in Canada with Canada Post services. Take note however that P.O. Box delivery is not available.
Online orders are processed for shipping only after items availability is confirmed. Orders generally arrive within three (3) to nine (9) working days (monday to friday, excluding holidays) for a standard shipping and in one (1) to two (2) days for express shipping. However, please expect up to fifteen (15) working days for remote locations.
Once your order is shipped, you can track it with Canada Post.
Koloray reserves the right to adjust delivery prices, either up or down, based on the shipping adress and ont the weight and size of the items. In such a case, Koloray promises to contact client for approbation.
Multiple Shipping Adresses
You can only use one shipping adress for an ordrer. If you shop for people having different adresses, you have to make separate orders.
We are confident that you will love our products. However, if you are not satisfied, please contact us by phone at 819-825-9356 or by e-mail at firstname.lastname@example.org in a maximum of 14 days after purchase.
Under certain conditions, we will refund or exchange a product. However, client will have to pay the return fees.
For items exchanges (wrong size for exemple, etc.), handling fees (shipping and return) will have to be payed by the client.